You messed up, missed a deadline, or shipped something wrong, and now you have to write the apology. You want it to sound sincere and professional, not like a lame excuse and not like you're groveling either. Finding that balance is hard when you're already stressed about the mistake.
hey so sorry the order was late again, was a mess with our supplier, i know this happened before too, not sure what else to say honestly
I wanted to personally apologize for the delay with your order. I know this isn't the first time, and I completely understand your frustration. We're addressing the issue with our supplier so it doesn't happen again. Thank you for your patience, I really appreciate it.
I'm writing to apologize for the delay in delivering your order. The issue stemmed from a supplier delay, which we're actively working to resolve so it doesn't happen again. I appreciate your understanding and I'm available for any questions.
Sorry for the delay, I know this has happened before. It was a supplier issue and we're fixing it so it won't happen again. Thanks for bearing with us.
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Try it with my own message